Privacy Policy - Tootalia
Your Privacy Matters
Thank you for being part of the Tootalia community. We value your privacy and are committed to protecting your personal information. If you have any questions, please contact us.1
When you use our website, mobile app, or any of our services (collectively, "Services"), you trust us with your information. This policy explains what information we collect, how we use it, and your rights. Please read it carefully. If you disagree with any part of this policy, please do not use our Services.
This policy applies to all information collected through our Services, including our website, app, and related services.
1. Information We Collect
Information You Provide: We collect information you give us when you register, place orders, contact us, or participate in activities. This may include your name, phone number, email address, address, username, payment information (processed securely by trusted providers like Al Rajhi Bank & STC Pay), and social media login details (if you choose to use them). Please ensure your information is accurate and updated.
Information We Automatically Collect: We automatically collect certain information when you use our Services, such as your IP address, device information, browser type,2 operating system, language preferences, usage data, and location data (if you allow it). This helps us maintain security, improve our Services, and for internal analytics. We also use cookies and similar technologies (see our Cookie Policy for details).
Information Collected Through Our App: If you use our app, we may collect geolocation information, mobile device access permissions (if granted), device data, push notification preferences, and Facebook permissions (if you choose to connect with Facebook). This is to provide location-based services, improve app functionality, and for analytics.
2. How We Use Your Information
We use your information to:
Create and manage your account.
Process your orders and payments.
Provide customer support.
Communicate with you (e.g., order updates, service announcements).
Personalize your experience (e.g., recommendations, targeted ads).
Improve our Services.
Ensure security and prevent fraud.
Comply with legal obligations.
Send marketing communications (if you've opted in, and you can opt out).
Administer promotions and contests.
3. Information Sharing
We may share your information:
With your consent.
To provide our Services.
To comply with legal requirements.
To protect our rights and safety.
In connection with business transfers (e.g., mergers, acquisitions).
With service providers who assist us (e.g., payment processors).
4. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information. See our Cookie Policy for details on how we use them and how you can manage your preferences.
5. Social Logins
If you log in with a social media account, we may receive information from your social media provider (e.g., name, email, profile picture). We use this to facilitate login and account creation. Review your social media provider's privacy policy for their data practices.
6. Data Retention
We keep your information as long as necessary for the purposes in this policy, unless the law requires a longer period. We will delete or anonymize your information when it's no longer needed, unless we have to keep it in our archives.
7. Data Security
We implement security measures to protect your information. However, no online transmission or storage is completely secure,3 so we cannot guarantee absolute security. Use our Services in a secure environment.
8. Children's Privacy
We do not knowingly collect data from children under 18. If we learn we have collected such data, we will delete it. If you are a parent or guardian and believe we have collected your child's information, please contact us.
9. Your Privacy Rights
You can access, update, or delete your account information. You can also opt out of marketing communications. Depending on your location, you may have additional rights under applicable data protection laws.
To exercise your rights, you can contact us or manage your account settings.
10. Do Not Track
* We currently do not respond to Do Not Track signals.
11. Policy Updates
* We may update this policy. We will notify you of significant changes. Please review this policy periodically.
12. Contact Us
* If you have any questions about this policy, please contact us.
13. Accessing Your Data
* You may have the right to request access to your personal information. Please contact us to do so.
